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How Business Process Outsourcing Affects Philippine Businesses

How Business Process Outsourcing Affects Philippine Businesses

Business process outsourcing, or BPO, has long been a staple employer for the Filipino workforce. It has generated a lot of jobs and transferred funds from other countries into the Philippines, adding to the country’s GNP and overall growth. The BPO industry has traditionally been geared for North American and European clients since they have the resources to outsource some of the business processes. These resources are not just limited to the money they are paying for the employees, but also include IT infrastructure, access to paid business apps, and others that most Philippine companies don’t have.

The initial development

In more recent years, business process outsourcing companies have evolved to cater to more Asian clients, including those from the Philippines itself. Take the case of Philippine Airlines, the largest commercial airline in the Philippines. It was the first airline, and one of the first companies, in the Philippines to have its own call center. This contact center is manned by an all Filipino team, capable of interacting with customers in Filipino and English. Then many of the smaller airlines followed suit, imitating the business model laid down by Philippine Airlines. As a result, much of the booking, canceling and other processes involving passenger flights are now routed to a team of specialized agents able to make the experience a lot better than before.

Recent expansion

More and more businesses are becoming aware of the advantages offered by BPO companies. Years of experience have given BPO companies and individuals the necessary knowledge to be able to adapt their company to practically any requirement by their client. This is how outsourcing expanded to the likes of loan companies. These loan companies typically go for business administration outsourcing, like records management, contract administration, and compliance and risk management. Most telcos have now discarded in-house teams of IT and communications specialists in favor of hiring IT outsourcing companies in the Philippines, which presumably cut down costs and lowered operating expenses.

Forecast

There is evidence that suggests that outsourcing can expand further in the future. With technology making communications and data management better, it is very likely that businesses in the Philippines will follow the global trend and outsource the processes that slow them down or those that create more expenses. And outsourcing companies should keep up with this trend.

Virtual Bitrix is an outsourcing company dedicated to having competent staff for your business needs. We employ highly trained agents for customer service, real estate, digital marketing and many more. Check us out to find out what we can do for you.

 

How to Identify the Best Outsourcing Companies in the Philippines

How to Identify the Best Outsourcing Companies in the Philippines

The Philippines is the outsourcing capital of the world and finding the best outsourcing companies in the Philippines can be a bit tricky. Not only are these companies a dime a dozen in the country, but the added pressure of hiring the right company right off the bat is also making the decision that much more difficult. Luckily, there are several indicators that the company you are dealing with is the perfect outsourcing firm for you.

Look for companies that specialize in the tasks that slow down your operations

A lot of Philippine outsourcing companies cater to those businesses that need customer service with voice, email, and chat options available. These are perfect for companies that lack employees specially trained in customer service or don’t want to dole out extra cash for training and maintaining a customer service call center. Some specialize in back-office tasks for real estate, insurance, and law practices. Still, others employ writers and specialists to do SEO for their clients. Offshore staffing can be a pain, but sometimes you just need to take a look at the experience the company has in the service that you want to hire them for.

Examine the company’s portfolio

Almost all of these companies are owned, managed or are manned by people who already have worked on the task you want to outsource. Inspect the work done by the relevant people, the success of the campaign, and references from previous clients. They can give you unique and useful insight into how the company operates and their best practices so you can make the decision that much easier.

Know-how of how the outsourcing industry works

This can come in handy. Industry knowledge, in this case, is not limited to higher management or executive knowledge. Sometimes, the best outsourcing company for your business needs is the one owned by a former employee, as the owner will have an idea on how to coax the best out of the employees. Properly motivated workers produce better, more accurate work quicker than those who are simply motivated by money. This reduces errors and resolution time for issues in operations, which can save you a lot of money, and retain old customers and gain new ones.

The Philippines is one of the most competitive markets in the global business process outsourcing arena, and Virtual Bitrix is an emerging company in this market. Feel the Virtual Bitrix experience. Check us out at Virtual Bitrix for more information.

 

Financial Benefit: Major Perk of Using an Online Virtual Assistant for Your Company

Financial Benefit: Major Perk of Using an Online Virtual Assistant for Your Company

Financial Benefit: Major Perk of Using an Online Virtual Assistant for Your Company

August 14, 2019

If you haven’t heard of an online virtual assistant, then you are missing out on the many benefits that this business strategy has for your company. And these benefits include financial ones that business owners will clamor for once they know about it.

Using a virtual assistant is not a new tactic by companies in the Philippines. And more and more people are starting to use it, too. This technology helps employers delegate a task to someone outside of the company and even from a remote location.

If you want to reap the benefits of outsourcing employees and using a virtual assistant, then you should utilize Virtual Bitrix, the Philippines’ leading outsourcing company.

Virtual assistants can do just about anything, from marketing tasks to secretarial responsibilities, BPO services to management jobs. And the cost of their services is significantly lower than hiring actual staff to work for you at the office.

If you want to reap the benefits of outsourcing employees and using a virtual assistant, then you should utilize Virtual Bitrix, the Philippines’ leading outsourcing company.

 

Benefits of Outsourcing Employees

One major aspect of having a business is money matters, be it the outgoing finances or the income gained. Without the financial factor, no business will continue to thrive, more so, be successful.

Now, it is a goal of companies to keep the outgoing budget at a minimum while achieving a maximum return on investment. And one way of achieving this is by making use of a virtual assistant.

 

Yes, using a virtual assistant and outsourcing employees is quite cost-effective. And this benefit is what employers consider as the major perk of this business tactic. Here’s why:

  • The costs of hiring are greatly reduced.
  • You don’t need to spend on training and find candidates with the skill you require right at the start.
  • You don’t need to expand or relocate when hiring additional staff.
  • Virtual assistants are usually hired for the long term. Therefore, the costs of turnover are eliminated.

As you can see, the financial benefits of outsourcing your staff are numerous.

However, using a virtual assistant alone is not enough. To be able to maximize the benefits of outsourcing, you should hire a virtual assistant from a reputable Manila outsourcing company who can do the job competently.

 

The benefits of outsourcing, you should hire a virtual assistant from a reputable Manila outsourcing company who can do the job competently.

And this company is Virtual Bitrix. They will provide the best possible candidates as the remote workforce for your business. You will be sure to find the perfect employee.

Check out Virtual Bitrix now to find this remote staff who can do the tasks you require without any glitch. Visit them today.

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Why Filipino Remote Staff are The Best – Outsourcing Benefits

Why Filipino Remote Staff are The Best – Outsourcing Benefits

Why Filipino Remote Staff are The Best – Outsourcing Benefits

July 24, 2019

Outsourcing companies in the Philippines are no longer limited to customer service or call centers. More and more foreign companies are beginning to outsource other jobs such as virtual assistants, graphic design, video editing and even highly technical work such as coding or programming. Despite what you hear about the state of the internet in the Philippines, business process outsourcing or BPO companies invest heavily on internet infrastructure as much as any developing first world countries.

The state of the internet in the Philippines, business process outsourcing or BPO companies invest heavily on internet infrastructure as much as any developing first world countries.

Why Trust Outsourced Filipino Employees?

If you own a new company or basically new to BPOs, it’s understandable that you might be hesitant in hiring outsource staff in the Philippines. However, there are benefits to getting Filipino employees. Here are some reasons why it will be the best investment you’ll ever make.

 

 1. Cultural Malleability

The Philippines is a melting pot of a nation that is similar to countries such as the United States of America. Filipinos have been colonized by Spain, America, and Japan. They’ve also interacted with other Asian countries such as Chinese, Malaysians, Indonesians and more. If you count the religious affiliations in the country, Filipinos are also comfortable working with Europeans and Middle Easterners. You will have a remote staff that can adapt and is friendly to any customer they will encounter.

2. Lower Cost

The living expenses in a tropical country like the Philippines is considerably lower than in most countries. The average Filipino employee can work and be humanely compensated at a rate that is a fraction of Europe and US employees. Some companies have even learned that giving top-performing employees US/Europe salary rates can be an effective reward that will make other employees strive harder.

3. English Proficiency

It is estimated that 70% of Filipinos are fluent in English. The remaining 20 to 30% can read or at least understand English words and phrases. This is because the country has an educational system that uses English as a medium of instruction. In fact, the government, medical institutions, traffic, media, communication and basically all forms of business use the English language, especially for documents and finances. You’ll find Filipinos can easily adapt to English speaking employers and customers.

4. Talented Work Force

It is estimated that Philippine colleges and universities produce at least 500,000+ professional yearly. The educational system in the Philippines produces the best STEM professionals. With this pool of talents, you will always find hard-working individuals that are easy to train. If needed, they can learn new languages faster than in most countries. They’re comfortable working with any equipment and utilities business process outsourcing companies use.

5. Tried and Tested BPO Industry

Filipino employees have been working in BPOs since 1992. That’s more than 25 years of experience of serving foreign businesses with a relatively low failure rate. The Philippines has a global market share of 10% which is estimated to grow to as much as 15% and more by 2022.

 

The average Filipino employee can work and be humanely compensated at a rate that is a fraction of Europe and US employees.

Searching for the best Filipino staff doesn’t have to be difficult. Fire up your favorite search engine and you’ll find a bevy of Philippine BPOs. One BPO company has taken outsource staffing to the next level. Virtual Bitrix provides staff tailored to the needs of a company. They have a ready roster of employees that can be matched with future employers. You also don’t have to worry about investing or paying hardware, building costs and more. If you visit the Virtual Bitrix website, you’ll see that they use the Bitrix 24 CRM which is one of the best CRM out there. Book an appointment and let the company match you with the staff that you deserve.

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