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How Business Process Outsourcing Affects Philippine Businesses

How Business Process Outsourcing Affects Philippine Businesses

Business process outsourcing, or BPO, has long been a staple employer for the Filipino workforce. It has generated a lot of jobs and transferred funds from other countries into the Philippines, adding to the country’s GNP and overall growth. The BPO industry has traditionally been geared for North American and European clients since they have the resources to outsource some of the business processes. These resources are not just limited to the money they are paying for the employees, but also include IT infrastructure, access to paid business apps, and others that most Philippine companies don’t have.

The initial development

In more recent years, business process outsourcing companies have evolved to cater to more Asian clients, including those from the Philippines itself. Take the case of Philippine Airlines, the largest commercial airline in the Philippines. It was the first airline, and one of the first companies, in the Philippines to have its own call center. This contact center is manned by an all Filipino team, capable of interacting with customers in Filipino and English. Then many of the smaller airlines followed suit, imitating the business model laid down by Philippine Airlines. As a result, much of the booking, canceling and other processes involving passenger flights are now routed to a team of specialized agents able to make the experience a lot better than before.

Recent expansion

More and more businesses are becoming aware of the advantages offered by BPO companies. Years of experience have given BPO companies and individuals the necessary knowledge to be able to adapt their company to practically any requirement by their client. This is how outsourcing expanded to the likes of loan companies. These loan companies typically go for business administration outsourcing, like records management, contract administration, and compliance and risk management. Most telcos have now discarded in-house teams of IT and communications specialists in favor of hiring IT outsourcing companies in the Philippines, which presumably cut down costs and lowered operating expenses.

Forecast

There is evidence that suggests that outsourcing can expand further in the future. With technology making communications and data management better, it is very likely that businesses in the Philippines will follow the global trend and outsource the processes that slow them down or those that create more expenses. And outsourcing companies should keep up with this trend.

Virtual Bitrix is an outsourcing company dedicated to having competent staff for your business needs. We employ highly trained agents for customer service, real estate, digital marketing and many more. Check us out to find out what we can do for you.

 

Hiring a Filipino VA in the Philippines – Benefits of Offshore Employment

Hiring a Filipino VA in the Philippines – Benefits of Offshore Employment

Hiring a Filipino VA in the Philippines – Benefits of Offshore Employment

August 8, 2019

Why worry about staffing problems when you can outsource it to Philippines? Offshore staffing is a cost-effective solution. International companies have been outsourcing departments to the Philippines. The country has a business climate that makes offshore staff affordable and practical. Here are some of the reasons why the country is so popular for businesses and why you should start outsourcing too.

At Virtual Bitrix, we handle everything for you. We can match you with a team of professionals ready to do your work. Time is money which is why we’re ready to give you the employees you need.

Philippine Offshore Staffing

The Philippine call center industry is almost a global phenomenon. A relatively small country when compared to known offshore giants like India, the Philippines has competed with the best of the best with non-IT related outsourced jobs. The country is now one of the world’s top business process outsourcing (BPO) for voice and non-voice services.

 

Navigating the Job Market with Offshore Recruit Agencies

Your first step to outsourcing in the Philippines is to make use of offshore recruitment agencies. These are agencies that specialize in pooling the workforce for international companies. They may already have a ready workforce available for you to choose from. These are some of the benefits of hiring through recruitment agencies.

Screening

Employees are screened and only highly qualified individuals will be offered to your company. Avoid anyone with a criminal background, mediocre performance, and possible health problems that will impede the workflow of your company. 

Employee Matching

Agencies will also match you with ideal candidates. This shortens the time it will take for you to peruse a lengthy list of potential employees. The Philippines produces at least half a million graduates per year and a lot of them have degrees applicable to BPO work. 

Skip A lot of Paperwork

Recruitment agencies will handle most of the red tape for you. As an added benefit, you can deploy almost immediately. Just choose your staff and get to work the next day with ease.

Agency Regulations

Employees are monitored by the agency. Should an employee be subpar or incur a lot of absences or mistakes, the agency has a standby employee ready to take over.

Freelancing Option

You’ve probably heard of Filipino freelancers or otherwise known as virtual assistants (VA). These are employees that you can hire via freelancing sites. They’re cheaper to hire because you won’t have to pay for any agency. Unfortunately, you won’t have the benefit of screening the employee even with an extensive interview or checking of documents. And if the freelancer is absent, your workflow may be interrupted. Still, you might be lucky to find a good VA in the Philippines.

The country is now one of the world’s top business process outsourcing (BPO) for voice and non-voice services.

Hire Professionals in the Philippines

You don’t have to rely on luck to find the best staff for your company. At Virtual Bitrix, we handle everything for you. We can match you with a team of professionals ready to do your work. Time is money which is why we’re ready to give you the employees you need. Visit our website and take a look at the services our professional employees offer.

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Business Practices for Success – Back Office and Business Administration Outsourcing

Business Practices for Success – Back Office and Business Administration Outsourcing

Business Practices for Success – Back Office and Business Administration Outsourcing

August 1, 2019

Business process outsourcing falls under the general term of outsourcing. There are two activities that can be outsourced in BPOs, and these can actually boost the productivity of your business. The Philippines is a hotbed for BPO services, and the above-mentioned services are now being handled by outsourcing companies. Back office and outsourced administration services are viable solutions that may reap more benefits if you find the right outsourcing company.

The Philippines is a hotbed for BPO services, and the above-mentioned services are now being handled by outsourcing companies. Back office and outsourced administration services are viable solutions that may reap more benefits if you find the right outsourcing company.

Outsourcing Back Office and Administrative Services

A subdiscipline of BPO, the tasks usually essential non-client facing support positions or office tasks. These tasks can be outsourced to places like the Philippines. In recent years, specialized back-office services are now being handled by BPOs.

  • Back Office and Administrative Tasks
  • HR recruitment
  • Finance services (i.e. Bookkeeping and accounting)
  • Data entry (encoding and processing)
  • Support desks

The above mention tasks are just a few out of many more back-office tasks that can be outsourced. The employees will need to have technical skills and professional accreditation to handle some of the tasks mentioned above.

Benefits of Back Office and Administrative Outsourcing

Reduce Overhead and Operating Costs

Like most BPOs, the main reason for outsourcing is the control of your operating expenses. Business administration outsourcing is estimated to save you at least 60 to 70% per department. It’s easier to have contractual employees rather than getting a full-time staff. Outsourcing companies in the Philippines don’t focus on serving just one company. They often have two to three clients and it’s impressive how they can juggle them and still maintain a high output comparable to onshore staffing services.

 

Cost-effective Labor and Skilled Professionals

Talented staff in the Philippines is one of the reasons why it’s the outsourcing destination of the world. Ignoring IT outsourcing companies in the Philippines, the country edges away from India in terms of back-office and administrative services. The hard-working individuals clock in early and leave only when the tasks a  for the day. The salary most businesses give is above minimum wages which is why BPOs attracts professionals and highly skilled individuals alike.

 

Education is important in the Philippines. You’ll often see applicants having bachelor’s degrees. The best ones are even professionally licensed in Accountancy or other fields such as Nursing, Engineering, Medicine and more.

 

Improve Company Efficiency

Repetitive secretarial work often bogs down a company. By outsourcing those tasks, your in-house staff can finally focus on pressing matters. You can now focus on business goals and attend to clients on a personal level.

Talented staff in the Philippines is one of the reasons why it’s the outsourcing destination of the world.

Rise of Virtual Staffing in the Philippines

There are now viable options in the Philippines that won’t require you to invest heavily on stuff like buildings, hardware, permits, and more. Virtual staffing is a legal and cost-effective way to hire offshore employees that can help you reduce expenses while maintaining high-quality services. At Virtual Bitrix, we have a roster of virtual assistants and teams ready to be matched with your business. Visit our website and look at our repertoire of services offered. Boost your productivity, outsource with us now.

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Outsourcing Philippines – A Guide to Getting the Best Outsourced Staff

Outsourcing Philippines – A Guide to Getting the Best Outsourced Staff

Outsourcing Philippines – A Guide to Getting the Best Outsourced Staff

August 1, 2019

BPO or business process outsourcing in the Philippines has become a lucrative haven for foreign businesses. The country has turned out to be one of the most sought out places for established and new BPO-based businesses. In some respects, the Philippines has managed to overtake outsourcing stronghold India. Still, India far outstrips the country in terms of IT support, but for other outsourcing and call center services, the Philippines still ranks at the top. If you want to start your outsourced business in the country, here are a couple of tips to guide you.

Philippines still ranks at the top. If you want to start your outsourced business in the country, here are a couple of tips to guide you.

Guide to Outsourcing in the Philippines

Type of BPO Service

There are two main categories for outsourcing in the Philippines. This will be the foundation of other criteria later that will help you build your outsourced company.

 

Vertical Outsourcing

Outsourced services that specialize in a certain industry. Common vertical BPO include the following: healthcare, insurance, legal, and finance.

 

Horizontal Outsourcing

Outsourced services in this category focus more on function-specific services used in various businesses or industries. Examples: Procurement, sales, IT, and HR services.

 

Requirements for Starting a Philippine-based BPO

Just like any other business out there, your BPO should comply with local and national government requirements. Some people don’t like the red tape required by the government. However, finishing all of them will yield more benefits than liabilities.

 

Budget

Financial planning is the crucial first step in any business. Consider the type of outsource services you’re planning to give. Your budget should take into consideration the following areas:

  • Start-up cost (documents, certificates, permits, and more)
  • Building/Office Space
  • ISP, Bandwidth costs
  • Staff wages for the first year
  • Operating expenses such as light and water
  • Buffer for incidental expenses

Once you’re confident with your budget, you can proceed to the next step.

BPO Documents

Obtain the necessary papers and permits from the following agencies.

  • Securities and Exchange Commission (This should be your first stop. Very important!)
  • Bureau of Internal Revenue
  • Local Government Unit Requirements for BPO
  • Location clearance
  • Contract or lease
  • Mayor’s Permit Registration
  • Registration of Business
  • Barangay clearance
  • Public Liability Insurance

Physical Assets / Requirements

Once you’ve finished all the necessary papers, it’s time to set-up your location or office. There are two ways for you to do this.

Leasing Office Space

You can cut the costs of building your office with leasing. The advantage, of course, is the fast deployment of business. Weigh the cost of leasing in 5 to 15 years versus building your office. If it’s cheaper in the long run, then go for leasing. It’s also easier to get permits for the utilities you’ll be needing. The only disadvantage is that you’re limited to the space you get.

Building Office Space

The costs might be higher, however, you’re able to build the office space to your specifications. You can also choose to build on Economic Zones to get tax incentives which can relieve you of heavy tax burdens in the long run.

Hardware, Utilities and other Equipment

While it’s tempting to have cheap hardware and equipment from abroad, take into consideration the customs tax. Sometimes, it’s cheaper to get the items locally instead.

Employee Hiring

Staffing is tricky. You have a talented workforce to choose from, but it will require extensive screening. You can start with the following positions.

  • Admin
  • Managerial / HR positions
  • Full-time staff
  • Freelance staff
  • Contractual staff

Establishing HR – Hiring Policies, Culture Adaptation, and More

Hiring an employee or virtual assistant in the Philippines is more than just the interview process. You need a well-established human resource department to handle the intricate culture differences from you as the boss, to the staff, and finally the customers. Many outsourcing companies fail because they didn’t put much importance to the HRD.

Your HRD will also be responsible for sending employees for additional training, solving disputes, establishing time zone difference shifts and more.

There are two main categories for outsourcing in the Philippines. This will be the foundation of other criteria later that will help you build your outsourced company.

Establishing a physical BPO company has its benefits and disadvantages. There is another option and that is virtual staffing. It’s a fast-rising BPO option for companies that want to deploy immediately and don’t want to undergo a lot of the steps mentioned above. We at Virtual Bitrix will provide offshore staffing services for your company. We’ll handle all the HR responsibilities and provide you with a ready team matched to your specifications. Set up an appointment and tell us what you need, and we’ll have everything ready ASAP.

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Why Filipino Remote Staff are The Best – Outsourcing Benefits

Why Filipino Remote Staff are The Best – Outsourcing Benefits

Why Filipino Remote Staff are The Best – Outsourcing Benefits

July 24, 2019

Outsourcing companies in the Philippines are no longer limited to customer service or call centers. More and more foreign companies are beginning to outsource other jobs such as virtual assistants, graphic design, video editing and even highly technical work such as coding or programming. Despite what you hear about the state of the internet in the Philippines, business process outsourcing or BPO companies invest heavily on internet infrastructure as much as any developing first world countries.

The state of the internet in the Philippines, business process outsourcing or BPO companies invest heavily on internet infrastructure as much as any developing first world countries.

Why Trust Outsourced Filipino Employees?

If you own a new company or basically new to BPOs, it’s understandable that you might be hesitant in hiring outsource staff in the Philippines. However, there are benefits to getting Filipino employees. Here are some reasons why it will be the best investment you’ll ever make.

 

 1. Cultural Malleability

The Philippines is a melting pot of a nation that is similar to countries such as the United States of America. Filipinos have been colonized by Spain, America, and Japan. They’ve also interacted with other Asian countries such as Chinese, Malaysians, Indonesians and more. If you count the religious affiliations in the country, Filipinos are also comfortable working with Europeans and Middle Easterners. You will have a remote staff that can adapt and is friendly to any customer they will encounter.

2. Lower Cost

The living expenses in a tropical country like the Philippines is considerably lower than in most countries. The average Filipino employee can work and be humanely compensated at a rate that is a fraction of Europe and US employees. Some companies have even learned that giving top-performing employees US/Europe salary rates can be an effective reward that will make other employees strive harder.

3. English Proficiency

It is estimated that 70% of Filipinos are fluent in English. The remaining 20 to 30% can read or at least understand English words and phrases. This is because the country has an educational system that uses English as a medium of instruction. In fact, the government, medical institutions, traffic, media, communication and basically all forms of business use the English language, especially for documents and finances. You’ll find Filipinos can easily adapt to English speaking employers and customers.

4. Talented Work Force

It is estimated that Philippine colleges and universities produce at least 500,000+ professional yearly. The educational system in the Philippines produces the best STEM professionals. With this pool of talents, you will always find hard-working individuals that are easy to train. If needed, they can learn new languages faster than in most countries. They’re comfortable working with any equipment and utilities business process outsourcing companies use.

5. Tried and Tested BPO Industry

Filipino employees have been working in BPOs since 1992. That’s more than 25 years of experience of serving foreign businesses with a relatively low failure rate. The Philippines has a global market share of 10% which is estimated to grow to as much as 15% and more by 2022.

 

The average Filipino employee can work and be humanely compensated at a rate that is a fraction of Europe and US employees.

Searching for the best Filipino staff doesn’t have to be difficult. Fire up your favorite search engine and you’ll find a bevy of Philippine BPOs. One BPO company has taken outsource staffing to the next level. Virtual Bitrix provides staff tailored to the needs of a company. They have a ready roster of employees that can be matched with future employers. You also don’t have to worry about investing or paying hardware, building costs and more. If you visit the Virtual Bitrix website, you’ll see that they use the Bitrix 24 CRM which is one of the best CRM out there. Book an appointment and let the company match you with the staff that you deserve.

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Searching for The Best Outsourcing Companies in the Philippines

Searching for The Best Outsourcing Companies in the Philippines

Searching for The Best Outsourcing Companies in the Philippines

July 24, 2019

Offshore staffing offers companies competitive employees at a fraction of the cost of regular employees. Philippines is one country that has quite a number of Business Process Outsourcing (BPO) companies. Thelon’s Top 100 outsourcing destination ranks the country as one of the best in the world. It’s not surprising as businesses from all over the world have been outsourcing staff from the country to handle tasks such as voice, non-voice ‘back office’, data entry and even transcription services. Generally called as call center agents, as many as 500,000 Filipinos handle tasks from big and small companies all over the world.

 

Thelon’s Top 100 outsourcing destination ranks the Philippines as one of the best in the world.

How to Hire the Best BPO in the Philippines

However, searching for the best BPO company in the Philippines can be challenging. Government regulations are still at a minimum and chances are, you might hire one that is subpar. Out of the hundreds of companies out there, how do you find the best one? Here are a few criteria that will help you land the best BPO company in the Philippines.

 

1. Social Media and Internet Presence

A BPO or outsourcing vendor should have solid social media and internet presence. Vendors often invest to become visible online as it is one sure way to be discovered by a prospect client such as yourself. It is a mark on how dedicated the vendor is to appeal to future clients. They should at least be active on Facebook and Twitter where you can follow the movements of the company.

2. Google Ranking

Related to the criteria above, a vendor with a high rank in Google is a good sign. It means they’re investing in quality content to be ranked high in the Google search results page. If the vendor doesn’t even have a functional website and a page rank of zero, this means they’re not an established BPO company. Just think, you might have no way to see their track record if their website is empty.

 

 

3. Company Blog

The best outsourcing companies in Philippines should have an updated blog. It’s one of the ways a company website can rank high in Google and other search engines. Blogs also provide in-depth information versus social media posts. Their blog should have updates on company events, policy changes, staff awards and more. It’s a good way to monitor if the BPO vendor is active in improving their services which will ultimately benefit you.

4. Employee Profile Database

A good global business process outsourcing vendor should also have an employee profile database that you can peruse. A BPO usually screens and tests employees and then matches them to you. However, you should also have a say on who to hire. Having a database to check is one way of screening BPO employees yourself.

5. Comprehensive TOS and Contracts

Finally, a good BPO should have TOS and contracts that will cover any sort of situation you and your future employees will encounter. Common problems include tardiness and absences of employees, infractions, loss of service, customer complaints, end of service and more.

Philippines is one country that has quite a number of Business Process Outsourcing (BPO) companies.

Be careful about choosing the cheapest vendor in the Philippines. It’s understandable that you want to save some money by outsourcing staff. Still, shop around, ask for references, browse social media and the internet for reviews and you can even ask for proof of financial solvency of the company. Most companies will try to provide information if it means that you’ll sign up with them.

One company provides competitive BPO staff backed with a long list of satisfied customers. Virtual Bitrix has a roster of excellent Filipino outsource agents that will boost the productivity of your business. You might find the name familiar as the company uses Bitrix 24 to help manage tasks and staff. They check out all of the criteria mentioned above and more. Visit the Virtual Bitrix website and be matched with your future staff.

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