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Searching for The Best Outsourcing Companies in the Philippines

July 24, 2019

Offshore staffing offers companies competitive employees at a fraction of the cost of regular employees. Philippines is one country that has quite a number of Business Process Outsourcing (BPO) companies. Thelon’s Top 100 outsourcing destination ranks the country as one of the best in the world. It’s not surprising as businesses from all over the world have been outsourcing staff from the country to handle tasks such as voice, non-voice ‘back office’, data entry and even transcription services. Generally called as call center agents, as many as 500,000 Filipinos handle tasks from big and small companies all over the world.

 

Thelon’s Top 100 outsourcing destination ranks the Philippines as one of the best in the world.

How to Hire the Best BPO in the Philippines

However, searching for the best BPO company in the Philippines can be challenging. Government regulations are still at a minimum and chances are, you might hire one that is subpar. Out of the hundreds of companies out there, how do you find the best one? Here are a few criteria that will help you land the best BPO company in the Philippines.

 

1. Social Media and Internet Presence

A BPO or outsourcing vendor should have solid social media and internet presence. Vendors often invest to become visible online as it is one sure way to be discovered by a prospect client such as yourself. It is a mark on how dedicated the vendor is to appeal to future clients. They should at least be active on Facebook and Twitter where you can follow the movements of the company.

2. Google Ranking

Related to the criteria above, a vendor with a high rank in Google is a good sign. It means they’re investing in quality content to be ranked high in the Google search results page. If the vendor doesn’t even have a functional website and a page rank of zero, this means they’re not an established BPO company. Just think, you might have no way to see their track record if their website is empty.

 

 

3. Company Blog

The best outsourcing companies in Philippines should have an updated blog. It’s one of the ways a company website can rank high in Google and other search engines. Blogs also provide in-depth information versus social media posts. Their blog should have updates on company events, policy changes, staff awards and more. It’s a good way to monitor if the BPO vendor is active in improving their services which will ultimately benefit you.

4. Employee Profile Database

A good global business process outsourcing vendor should also have an employee profile database that you can peruse. A BPO usually screens and tests employees and then matches them to you. However, you should also have a say on who to hire. Having a database to check is one way of screening BPO employees yourself.

5. Comprehensive TOS and Contracts

Finally, a good BPO should have TOS and contracts that will cover any sort of situation you and your future employees will encounter. Common problems include tardiness and absences of employees, infractions, loss of service, customer complaints, end of service and more.

Philippines is one country that has quite a number of Business Process Outsourcing (BPO) companies.

Be careful about choosing the cheapest vendor in the Philippines. It’s understandable that you want to save some money by outsourcing staff. Still, shop around, ask for references, browse social media and the internet for reviews and you can even ask for proof of financial solvency of the company. Most companies will try to provide information if it means that you’ll sign up with them.

One company provides competitive BPO staff backed with a long list of satisfied customers. Virtual Bitrix has a roster of excellent Filipino outsource agents that will boost the productivity of your business. You might find the name familiar as the company uses Bitrix 24 to help manage tasks and staff. They check out all of the criteria mentioned above and more. Visit the Virtual Bitrix website and be matched with your future staff.

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